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Code of Conduct
AZA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AZA staff. Each and every participant, including attendees, speakers, volunteers, exhibitors, Association staff, and service providers, is expected to understand and follow policies in all in-person and virtual spaces. These expectations apply to all AZA meeting-related events, including those held in conjunction with AZA conferences.

By registering for the Conference, you agree to abide by the Code of Conduct.

Vaccination Policy
As a science-based organization, the Association of Zoos and Aquariums encourages all registrants, instructors, speakers, sponsors, exhibitors and staff attending AZA meetings, courses and events to be up-to-date with vaccinations of all kinds, including COVID-19 and flu vaccinations. While vaccinations are encouraged, providing proof of vaccination is not required.

Registrants are required to agree to the Attendee Liability Waiver and Assumption of Risk Policy upon registering, agreeing to comply with any state or local mask mandates in place for indoor events until further notice. If no mask mandate is in place, attendees are encouraged to wear masks if they wish, but not required.

All payments must be made in U.S. funds, drawn on by a U.S. bank, and payable to AZA. Credit card payments will be processed in U.S. funds, in accordance with effective exchange rates. Statement to show a charge by the Association of Zoos and Aquariums.

Check payments must be received by AZA within 30 days of submitting your registration. In order to receive the Early Bird Rate, payment must be postmarked by Friday, August 18. If payment is not postmarked by this date, registrant will be re-invoiced at the Regular Rate. For registrations submitted after August 18, payment must be received onsite, if not before.

Refund Policy
Refund requests must be received by Friday, August 25, 2023. Refund requests received after this date will be reviewed on a case by case basis. No refund consideration will be given for requests received after Monday, September 18, 2023. Approved refunds will be issued within 30 business days and a $75 processing fee will be deducted. Substitutions from the same institution or company will be accepted in writing without penalty. Event tickets are nonrefundable. Please send cancellation or substitution requests to AZA Meetings Department.

Membership Requirement
AZA Commercial Membership is required for any individual representing a commercial entity (a company that provides products and services, including consultants). Non-member registration is only open to individuals employed by a zoo, aquarium, non-profit organization, or government agency. Non-member registration is not open to individuals employed by a non-member commercial entity. Consultants or individuals representing a commercial entity that is not a current AZA Commercial Member, Conservation Partner, or Exhibitor, are not eligible to register for the Conference.

Attendees representing a zoo, aquarium, non-profit organization, or government agency are not required to be individual members of AZA or work for an AZA-accredited institution in order to register for the Conference. 

Age Requirement
Student Members (under 18) must be registered and accompanied by a registered parent/guardian (over the age of 18) at all times. Attendees' children under 18 are not permitted in the Exhibit Hall. Infants/toddlers are permitted if they are in a backpack or carrier at all times. Strollers are NOT ALLOWED in the Exhibit Hall. No one under the age of 18 is allowed in the Exhibit Hall during exhibitor move in or move out.

Vendor Solicitations
Solicitation of attendees and exhibitors by non-exhibitors is prohibited. Individuals found soliciting may be subject to expulsion and prohibited from attending future AZA meetings.

Digital Recording, Photography and Video
By registering, you grant AZA authorization to film, photograph, or otherwise document your participation in the event. You further agree that such images, photographs, and recordings may be used by AZA without prior approval to promote AZA and its events. Such use will not entitle you to any credit or compensation. You release AZA, its officers, employees, and vendors from any liability connected with the use of any image, photograph, or recording.