FAQs

The virtual Conference will take place on Eastern Daylight Time (EDT), UTC-4. All times listed on the schedule are in EDT.

If you need help converting to your local time zone, use the time zone converter.

System Requirements

• Preferred Browser: Chrome and Firefox
• Also Supported: Safari and Edge
• Internet Explorer (IE) is not recommended or supported
• Be sure whatever browser you use is updated to the latest version

• For uninterrupted access: minimum 25Mbps download speed
• Test your Internet Speed: https://www.speedtest.net/

• Windows: XP, Vista, 7 or later (Windows 7 is no longer supported and may cause you to have issues)
• MAC: OS X 10.6 or later
• Linux: RHEL 5.6 or later, openSUSE 11.3 or later, or Ubuntu 10.04 or later

Yes, we will have live technical support available during the virtual Conference.

During the Annual Conference dates, September 20-24, registered attendees will access live sessions and programming from the virtual site. The link to that site will be provided approximately one week before the Meeting.

Watching a session is easy! Once inside the Ballroom, find the session you want to attend and click "JOIN". Join buttons will appear 15 minutes before a session begins. If it's 15 minutes before the session and you don't see the join button, refresh your page.

Yes! The virtual Conference will include several general sessions with keynote speakers, concurrent sessions organized by track, poster presentations, a virtual Sponsor Spotlight, roundtable discussions, The Buzz, and more!

Committee, Animal Program, Scientific Advisory Group (SAG), and Saving Animals from Extinction (SAFE) meetings will take place September 7-16, the two weeks prior to the virtual Conference. More details coming soon.

Yes, all registered attendees will receive access to presentation recordings for up to 90 days after the virtual Conference.

For individuals that are employed by a zoo, aquarium, non-profit organization, educational institution, or government agency, membership is not required.  However, individual members of AZA save significantly on their registration fee! Learn more about AZA membership.

Commercial Membership is required for individuals employed by a commercial entity (a company that provides products or services to zoos and aquariums, including consultants). Consultants or individuals representing a commercial entity that is not a current Commercial Member, Conservation Partner, or Exhibitor, are NOT eligible to register for the conference. Non-member registration is only open to individuals employed by a zoo, aquarium, non-profit organization, or government agency.

You will still register online, but on the payment screen, select the option to "Send Invoice".  You will be emailed an invoice that should be mailed in with your registration payment check within 30 days. If payment is not received, your registration will be canceled.

Check payments will not be accepted for registrations made after August 20. Credit card is the only payment option after August 20.

Yes, daily registrations are available.

All registrations are nonrefundable.

If you are unable to attend the virtual Conference live, you will still be able to view recordings of the sessions and presentations.

Yes, registrations can be transferred to another individual at your organization at no charge. However, if your registration was purchased at the member rate, the person receiving the registration must also be a member, or pay the fee difference.

Substitutions can be sent to the AZA Meetings Department.

We have many virtual sponsorship and advertising packages available. Contact Jessica Heckendorn for more information.