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Conference Policies


Harassment
AZA is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, religion, or political affiliation.  AZA has a zero tolerance policy for harassment in any form.  Violations by any registered attendee or participant at this AZA Conference may result in expulsion and possible ban from future AZA events.

Payments
All payments must be made in U.S. funds, drawn on by a U.S. bank, and payable to AZA. Credit card payments will be processed in U.S. funds, in accordance with effective exchange rates. Statement to show charge by the Association of Zoos and Aquariums.

Refunds
All refund requests must be received in writing by Friday, August 18, 2017. Refund requests received after this date will be reviewed on a case by case basis.  No refund consideration will be given for requests received after Monday, September 18, 2017.  Approved refunds will be issued within 30 business days and a $75 processing fee will be deducted. Substitutions from the same institution or company will be accepted, in writing, without penalty.  Event tickets are nonrefundable. Please send cancellation or substitution requests to: AZA, ATTN: Cheryl Wallen, 8403 Colesville Road, Suite 710, Silver Spring, MD 20910, (e) cwallen@aza.org, (f) 301-562-0888.

Membership Requirement
Commercial Membership is required for any individual representing a commercial entity (a company that provides products and services, including consultants).  Non-member registration is only open to individuals employed by a zoo, aquarium, non-profit organization, or government agency.  Non-member registration is not open to individuals employed by a non-member commercial entity. Consultants or individuals representing a commercial entity that is not a current Commercial Member, Conservation Partner, Exhibitor, or Sponsor, are NOT eligible to attend the conference.

Attendees representing a zoo, aquarium, non-profit organization, or government agency are NOT required to be individual members of AZA or work for an AZA-accredited institution in order to register for the Conference. 

Hotel Reservations
The discounted AZA rate is only available for registered attendees and registered exhibitors of the 2017 Annual Conference. Once you have registered or purchased exhibit space, you will find your unique reservation link in your confirmation email. The hotel will not be accepting call-in reservations.  If this policy causes an issue, please contact Cheryl Wallen.

Vendor Solicitations
Solicitation of attendees and exhibitors by non-exhibitors is prohibited and individuals will be subject to expulsion.

Age Requirements
No one under the age of 18 is permitted to register and attend the conference sessions, meetings, or social events, unless they are accompanied by a parent or guardian throughout the entire conference. That parent or guardian must be a registered attendee and over the age of 18. Children under the age of 18 must be registered and accompanied by a registered parent/guardian over the age of 18 at all times.

Children under the age of 18 are not allowed in the Exhibit Hall during exhibitor move in or move out.  Children are not permitted to partake in Exhibit Hall food events. Complimentary child registration badges can be requested at the onsite registration desk.

Media
Photographers will be taking pictures at the conference, which may be used for promotional and educational purposes. Registration or participation in the meeting and other activities constitutes an agreement to allow AZA to use and distribute attendees image or voice in photographs and recordings of the meeting - now and in the future.


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